Service Interruption

Incident Report for SCORM Cloud

Resolved

This incident has been resolved. A specific update to a database table was identified as the source of the problem.
We have identified a more performant implementation of the query. Additionally, we have identified improvements to our change control procedures that will reduce the likelihood of non-performant data updates being run in the future.

Posted May 01, 2020 - 17:08 UTC

Monitoring

We observed service latency that has resolved and are monitoring the recovery.

Posted May 01, 2020 - 16:41 UTC

Update

We are continuing to investigate this issue.

Posted May 01, 2020 - 16:05 UTC

Investigating

Engineers are currently investigating an unexpected service interruption

Posted May 01, 2020 - 15:49 UTC

This incident affected: SCORM Cloud Website and SCORM Cloud API.