SCORM Cloud API Service Disruption

Incident Report for SCORM Cloud

Resolved

On November 10 from approximately 17:58 to 18:19 UTC (12:58–1:19 PM ET), SCORM Cloud experienced a service disruption. For about 10 minutes of that window, many requests to the SCORM Cloud app, API, and course player failed or timed out, and course content may not have loaded; service then recovered gradually. The cause was a routine database maintenance task that took far longer than usual during peak traffic and temporarily blocked other database operations. No data was lost. We are changing how this maintenance task runs so it cannot block normal traffic, and adding monitoring to catch this condition earlier. We apologize for the disruption and thank you for your patience.

Posted Nov 10, 2026 - 18:00 UTC